Refund Policy
REFUND AND RETURN POLICY
MikeyBlackwell.com
Effective date: May 3, 2026
This Refund and Return Policy applies to physical merchandise purchased through the MikeyBlackwell.com online store. The store operates through Shopify, and merchandise is made to order and fulfilled by Printify and participating print providers.
Because each product is produced specifically after an order is placed, returns and exchanges are limited as explained below. This policy should be read together with the Shipping Policy and Terms and Conditions posted on the Site.
1. Made-to-order merchandise
All merchandise is produced on demand rather than taken from preexisting retail inventory. For that reason, correctly produced and delivered merchandise is not eligible for return, refund, or exchange because of:
a change of mind or buyer's remorse;
selecting the wrong size, color, style, design, or quantity;
preferring a different fit, color, or product after delivery;
failure to review the product description or size guide; or
purchasing an item as a gift that the recipient does not want.
Please review product descriptions, size charts, colors, quantities, and the delivery address carefully before completing checkout.
2. Eligible product problems
An item may qualify for a free replacement or refund when it is:
damaged during delivery;
defective because of a manufacturing problem;
materially misprinted;
printed in the wrong area or with the wrong design;
a different product, size, or color from what was ordered;
missing from a delivered package when confirmed through the applicable investigation; or
confirmed lost in transit under the Shipping Policy.
Eligibility is determined after reviewing the order details, photographs or video, carrier information, and the fulfillment provider's findings. Rights and remedies required by applicable law remain available regardless of this list.
3. Reporting deadline
For a damaged, defective, misprinted, or incorrect item, email mikeyblackwell@gmail.com within 30 calendar days of delivery.
For a package that appears lost in transit, follow the timing in the Shipping Policy. For a domestic order not delivered within 30 calendar days after its estimated delivery date, contact mikeyblackwell@gmail.com within the following 7 days so the shipment can be investigated while it remains eligible for a Printify resolution.
Claims received after the applicable reporting period may be ineligible because Printify and its print providers may no longer accept the claim. This does not shorten a period or remedy that applicable law does not permit to be shortened.
4. Information required for a claim
To request review, email mikeyblackwell@gmail.com and provide:
the order number;
the purchaser's name and email address;
identification of each affected item;
a clear description of the problem;
clear photographs of the entire item and the specific defect or error;
a photograph of the product or size label when relevant;
photographs of the packaging and shipping label for delivery damage; and
any other reasonable documentation requested to verify the issue.
For a sizing-manufacture claim, photographs should show the garment laid flat and measured according to the product's size guide. If multiple items with the same design are affected, a photograph or video showing all affected items together may be required.
Do not send passwords, full payment-card numbers, medical information, or other unnecessary sensitive information.
5. Normal production variations
Print-on-demand production can create minor differences between the online mockup and the finished item. The following ordinarily are not considered defects when they fall within reasonable manufacturer or print-provider tolerances:
small differences in color caused by screens, lighting, fabric, ink, or printing method;
print-placement variation of approximately 0.5 inch or less;
minor garment-measurement differences, generally less than approximately 1 inch for most adult apparel;
small differences in print scale, texture, saturation, or alignment;
normal embroidery texture, backing, stitch-density variation, or simplification of very fine details; and
temporary odor or visible pretreatment residue associated with direct-to-garment printing that ordinarily disappears after the first wash.
An item may still qualify if the variation is outside the applicable tolerance, materially affects the product, or constitutes a defect under applicable law.
6. Claim review and resolution
After receiving sufficient information, I will submit or coordinate the claim with Printify and the applicable print provider when necessary. The claim may require additional documentation or carrier investigation.
If a claim is approved, the available resolution will generally be one of the following:
a replacement of the affected item at no additional charge;
a refund for the affected item; or
another reasonable resolution agreed upon in writing.
Your preferred resolution will be considered, but product availability, the type of issue, provider findings, and applicable law may determine whether replacement or refund is available. A replacement will require normal production and shipping time and may receive a new order or tracking number.
7. Returns and unauthorized shipments
In most approved defect or damage cases, the item does not need to be returned. Keep the item and all packaging until the claim is resolved, because additional photographs or information may be requested.
Do not mail merchandise to the return address shown on a shipping label, to Printify, to a print provider, or to any other address unless you first receive written return instructions from me. Unauthorized returns may be refused, lost, or ineligible for reimbursement of return postage.
If a physical return is required for an approved claim, return instructions and responsibility for authorized return costs will be provided in writing.
8. Size and color selection
Customers are responsible for selecting the correct size and color. Product sizing can vary among manufacturers, so review the size chart shown with the specific item rather than relying only on a size normally worn in another brand.
An item produced in the size and color selected at checkout is not eligible for a free exchange or refund merely because it does not fit as expected or the customer prefers another color. If the garment received is labeled differently from the order or materially fails to match the applicable size chart beyond reasonable tolerance, it may qualify as an incorrect or defective item.
9. Order changes and cancellations
Contact mikeyblackwell@gmail.com immediately if you notice an order, product, size, color, quantity, or address error. I will attempt to help, but changes and cancellations are not guaranteed.
Once an order has entered production, it generally cannot be changed or canceled because the item is already being created. If a requested cancellation is completed before production begins, the canceled amount will be refunded to the original payment method. If I cancel an order because it cannot be fulfilled, the canceled amount will also be refunded.
10. Address errors, refused packages, and unsuccessful delivery
Free replacements and full refunds generally are not available when delivery fails because the customer provided an incorrect or incomplete address, omitted an apartment or unit number, refused the package, or failed to collect a package held by the carrier.
Depending on the fulfillment provider's determination, an unsuccessful delivery may qualify for a partial refund or a replacement at additional cost. Address corrections are not guaranteed after production or shipment. See the Shipping Policy for additional procedures.
11. Packages marked delivered
If carrier tracking shows that a package was delivered but you cannot locate it, follow the steps in the Shipping Policy, including checking the property and parcel lockers, asking household members or neighbors, allowing one additional business day, and contacting the carrier or local post office.
I will make reasonable efforts to assist with an investigation, but a free replacement or refund is not guaranteed when the carrier confirms that the package was properly delivered to the address supplied at checkout.
12. Refund method and timing
Approved refunds are issued through Shopify to the original payment method used for the order. Refunds ordinarily cannot be redirected to a different card, account, or person.
After a refund is issued, it may remain pending for up to 2 business days and may take up to 10 business days to appear, depending on the customer's bank or payment provider. If the original card is expired, canceled, or replaced, the customer's bank generally handles routing the refund.
If a processed refund has not appeared after 10 business days, contact mikeyblackwell@gmail.com and your bank or payment provider. When available, transaction-reference information may be provided to help the bank trace the refund.
13. Scope of an approved refund
An approved refund will apply to the item or portion of the order covered by the claim. Applicable taxes will be refunded as required. Original shipping charges may be included when the entire shipment is confirmed lost, the complete order is canceled before fulfillment, or the approved resolution or applicable law requires it.
Shipping charges associated with correctly delivered, nondefective merchandise generally are not refundable. No refund can exceed the amount actually paid for the affected item and applicable refundable charges.
14. Purchases made through other platforms
This policy applies only to physical merchandise purchased from the MikeyBlackwell.com Shopify store. Purchases, subscriptions, streams, downloads, tickets, or other transactions completed through Spotify, YouTube, a social network, ticketing provider, venue, retailer, or another third-party platform are governed by that platform or seller's refund policy.
15. Chargebacks and payment disputes
If you believe a charge or refund is incorrect, please contact mikeyblackwell@gmail.com first so the order can be reviewed and an appropriate resolution attempted. Nothing in this policy removes any lawful right to contact your bank, card issuer, payment provider, or consumer-protection authority.
Submitting false information, falsely claiming that an authorized purchase was unauthorized, or seeking both a refund and a chargeback for the same amount may constitute fraud.
16. Consumer rights
This policy does not limit any warranty, cancellation, refund, return, or other consumer right that cannot be waived under applicable federal or state law. Where mandatory law provides greater protection, that law controls.
17. Changes to this policy
This Refund and Return Policy may be updated as products, Shopify settings, Printify services, print providers, payment providers, or legal requirements change. The current version will be posted on this page with a revised effective date.
18. Contact
For refund, replacement, or merchandise concerns, contact:
Mike Blackwell
Email: mikeyblackwell@gmail.com
Include the order number and the documentation described above so the request can be reviewed promptly.
Mike Blackwell • MikeyBlackwell.com